Checkout.com, a global digital payments provider, has been selected as the payment acquirer for SurveyMonkey across key regions including the US, UK, Europe, Canada, and Australia, the companies announced on November 11, 2026. The partnership aims to strengthen payment performance and improve subscription recovery for the survey platform, which serves 95% of the Fortune 500 and processes over 20 million survey responses daily.
- Coverage regions: US, UK, Europe, Canada, and Australia
- SurveyMonkey reach: Trusted by 95% of the Fortune 500; 20+ million questions answered daily
- Key feature: Payment orchestration with AI-driven network insights
SurveyMonkey faced challenges managing failed recurring transactions across markets, which can trigger involuntary customer churn and service disruptions. Checkout.com‘s platform leverages payment orchestration and AI-driven insights to optimize authorization rates and enable better subscription recovery. The arrangement addresses a critical operational need: uninterrupted access to the survey platform depends on reliable subscription payment processing worldwide.
Organizations rely on SurveyMonkey as an always-on listening tool to turn human feedback into better decisions and real business growth. Uninterrupted access to our platform is critical to making that possible. We chose Checkout.com for their strong global payment performance and ability to optimize subscription recovery at scale.
– Meera Vaidyanathan, Chief Product Officer, SurveyMonkey
SurveyMonkey is one of the world’s most recognizable platforms used by hundreds of thousands of organizations to turn curiosity into insight, and we’re proud to partner with them as they continue to grow internationally. We look forward to working closely with their team to support their next phase of growth and help deliver a reliable subscription experience for customers across the US and Canada, as well as globally.
– Antoine Nougué, Chief Revenue Officer, Checkout.com
Checkout.com is a London-based fintech providing payment processing, orchestration, and related services to enterprise clients globally.
Meera Vaidyanathan, Chief Product Officer at SurveyMonkey. Source: LinkedIn
Antoine Nougué, Chief Revenue Officer at Checkout.com. Source: LinkedIn
